What if I’m not happy with the video you send me?

Due to our consultation and multi-stage proofing process its highly unlikely this will be the case, however we do include unlimited rounds of revisions as standard in all our packages, so if you want to amend or change bits then that’s fine.

We also have a 100% satisfaction guarantee, so you don’t have to pay the full balance for your video until you are happy with your video and have signed it off as completed.  Any major changes, for example if we need to record a new voice over or do changes to big chunks of completed animation after you have approved a script and/or voice over, may incur a charge. This will be calculated on a case-by-case basis.

Please note that we do operate a 30 day proofing process, so if we don’t hear back from you within 30 days of the last proof then we reserve the right to deem your video approved.